David Ortino Toronto, ON
Business: 416-222-7653
Cell: 647-362-8809
Email David


My Trust-based Approach cannot be reduced to pure behaviors. You can't bottle it in a competency model.  Our actions are driven by our beliefs and our beliefs are driven by our values - the principles we adhere to. 

Trustworthy behavior is way too complex to fake. If your beliefs, values, and principles don't drive you to behave in a trustworthy manner all the time, you'll be found out quickly.

Hence, the principles I adhere to are the most important component of Trust-based Approach.  The way to become trusted is to act consistently from those principles - and not just any made-up set of principles will do. 

Four Specific Principles That Drive

My Trust-Based Approach System are:

 Principle 1: True Customer Focus | Why I See Client Focus  As Critical

Client focus improves problem definition for customers who deal in complex problems.

  1. Client focus allows constant learning on the part of myself who can't know all the answers.
  2. Clients won't let me earn the right to offer solutions until they feel I've understood their situation - and that comes about from truly paying attention.
  3. True client focus works competitively - because few people really practice it.
  4. Client focus encourages the client to share more, open up, and allow more access.
  5. Client focus leads to collaboration by the client.
  6. Client focus fosters acceptance of recommendations.
  7. An outsider's perspective often brings new insights that help all involved.
  8. Focusing and helping the client enriches my own life.  


Principle 2: A Collaborative Style | The Benefits of Collaboration For My Client 

  1. Shared perspectives.
  2. Enhanced creativity.
  3. Efficiency through division of labor.
  4. Efficiency through enhanced communication.
  5. Efficiency through shortcutting where mutually agreeable.
  6. More buy-in on the part of the customer.
  7. Fewer misunderstandings.
  8. Less elapsed time.
  9. Greater honesty.
  10. Better working relationships.
  11. Improved understanding of motives behind words and actions.
  12. Development on the part of myself and the client.

Principle 3: Medium to Long-Term Perspective | Why This Perspective is Critical  

  1. It gives me room to invest in the relationship
  2. It provides better return-on-investment data.
  3. A short term perspective can lead to myself or the client making bad decisions.
  4. The consequences of trust-creating behaviors - and trust-destroying behaviors - become clear.
  5. It often takes a while to develop a relationship.
  6. Beyond the transaction, the economics of scale and of relationships take hold.
  7. Over time, clients learn about my business.
  8. In the short term, relationships can look like win-lose or lose-win; in the medium to longer term, they all become clearly win-win.
  9. Time allows multiple relationships to develop across myself and the client.
  10. The value of trust relationships isn't just additive; it fosters more trust relationships.  Time helps trust become scalable


Principle 4: Habit of Transparency  | Benefits of Operating Transparently

  1. My clients have no doubt about my main motive - to be the main asset in their real estate decision.
  2. My clients have the date to know I am telling the truth.
  3. Little time is wasted in arguing about what the truth is.
  4. I get a reputation for truth-telling.
  5. Since my flaws as well as my strengths are evident, clients can make sensible judgments about me.
  6. For the same reason, clients realize I don't exaggerate.
  7. Clients feel fairly treated by me.
  8. Clients are not suspicious of me.
  9. Clients reciprocate by being open and aboveboard with me.
  10. I gain credibility overtime and repeat business.


Finding a good real estate agent is a lot like finding a top-notch doctor. Reputation, experience, and knowledge are the key attributes home buyers and sellers should consider when choosing a realtor, experts say.

Whether you are buying or selling a home, hire someone like me who wants to earn your business. People don't talk about how finding the right real estate agent can be the difference between a rewarding and stress free home buying or selling experience, and an unhappy and challenging one.

A qualified, competent real estate agent like myself will provide the tools necessary to help you navigate the myriad of decisions and processes that arise when buying and selling a home.  

  • Competent, Caring and Committed - And It Shows - 86.7% of My Business is Past Client Referrals
  • Has 2 Full-Time Administrators - Providing The Support Needed to Ensure a Smooth Transaction 
  • Personal Service - You Deal Directly with Me - No Mega Real Estate Team To Deal With or "Get Lost" In. 
  • Honesty & Integrity - Always have your interests in mind so you always have someone on your side.
  • Available When You Are! Work Full-Time 24/7 - To Help Accomplish Your Goals
  • Always Tuned In! Highly Tech Savey with "Award Winning" Website, BlackBerry, Email, etc.
  • MBA Degree -Adds experience and expertise in all aspects of the sales process including marketing, financing, negotiations and more.
  • Committed To Continuing Education - Staying on Top of Current Market Trends, Rules and Regulations.
  • Knowledge of Processes - Brings a network of known, trusted real estate professionals to ensure a smooth transaction.  
  • Expertly handles and advises on all price and contract negotiations.
  • Provides you with all the possible options and opportunities without holding back.
  • Gives an unbiased, realistic view of your real estate decisions and your options. I have no emotional attachment to properties.
  • Have the knowledge to help you ask the right questions.
  • Respects Your Time and Goals - You make the ultimate decision when the time is right!